If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date.
For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

The product must include the original tags, user manual, warranty cards, freebies and accessories

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Girly Fashion packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Clothing, Apparel, Bags, Shoes & Accessories
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Eligible for return if the item is “No longer needed”.
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.


Women’s Intimate Apparel & Men’s Innerwear


Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”.
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Eyewear, Jewellery & Watches
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Shoecare
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”.
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.

Beauty, Personal Care & Health
Non-returnable
Hair Removal & Electronic Accessories
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Clothing, Apparel & Shoes
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.
Toys & Games, Baby Care & Hygiene
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”. Toy vehicles are not eligible for refund
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Digital Goods
Non-returnable

Lifestyle Products
Girly FashionMall items: 14 Days; Return and refund.
Non-Girly FashionMall items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
“Click Here” to view the policy for Overseas Products.

Valid reasons to return an item
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only